Roadside Assistance
If you run into a roadside issue during your trip, use this page to review assistance details, contact the team, and understand the next steps. For urgent help, call roadside support directly.
08:00am – 6:00pm
09:00am – 3:00pm
Coverage Overview
Roadside assistance is meant to help with common on-trip issues that may prevent you from continuing safely. Review what is typically included and what falls outside standard support.
Help with a flat tire or guidance on the next step based on the situation and vehicle setup.
Support for common issues such as a dead battery or being locked out of the vehicle.
Help connecting you to the appropriate support path when the vehicle cannot continue as planned.
Issues caused by unsafe operation, prohibited use, or avoidable damage are not part of standard roadside assistance.
General trip changes, reservation edits, or non-urgent customer service needs should go through regular support.
Expenses from outside services that were not authorized in advance may not be covered.
What To Do
If something happens during your trip, stay calm and work through the steps below. This will help you get the right support faster and avoid delays.
If the vehicle can be moved, pull over safely and turn on your hazard lights.
Take a quick look at what happened so you can describe the problem clearly when you call.
Have your reservation information, vehicle details, and current location ready before contacting support.
Use the roadside number listed on this page for urgent help related to the vehicle or your immediate situation.
The support team may ask for photos, your exact location, or a quick explanation of what happened.
Wait for direction before calling a tow company, mechanic, or other outside provider unless immediate safety requires it.
If you are told to take specific steps, keep any photos, receipts, or notes related to the incident.
If the issue affects your reservation, return timing, or trip status, contact the support team as soon as possible.
Roadside Assistance Questions
If you have questions about roadside help, trip issues, pickup, or the reservation process, contact support before checkout.
Roadside assistance is intended to help with common on-trip issues that may prevent the vehicle from operating normally or safely. Coverage may include help with situations such as flat tires, battery issues, lockouts, or coordinating the next support step based on the problem.
Roadside assistance does not typically cover non-urgent customer service requests, reservation changes, or issues caused by misuse, unsafe operation, or unauthorized activity. It also may not cover outside services or costs that were arranged without prior approval.
If you need urgent roadside help during your trip, call the roadside assistance number listed on this page. If the issue is not urgent or also affects your booking, you can contact the Gen X Rentals support team as well.
Start by moving to a safe location if possible and turning on your hazard lights. Then review the issue, gather your reservation and vehicle details, and contact roadside assistance or support for the next steps.
Do not arrange outside towing or roadside service unless you are instructed to do so or immediate safety requires it. Unapproved outside service may not be covered.
Roadside assistance may help with common issues such as flat tires, battery problems, or lockouts, depending on the situation and the vehicle. The support team will guide you based on the issue and the appropriate next step.
Roadside assistance itself does not automatically change your reservation. If the issue affects your trip, return timing, or ability to continue driving, contact support as soon as possible so they can review the situation with you.
Have your reservation details, vehicle information, exact location, and a clear description of the issue ready when you call. Photos may also help if the support team asks for them.
If you have questions about roadside help, trip issues, pickup, or the reservation process, contact support before checkout.
